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Shop Policies

Shop Policies: FAQ

Mask Policy

For hygienic and sanitary reasons all masks are Final Sale. Due to the personal nature of this item, we do not accept any exchanges, however, if you have any problems with your order, please contact us at INFO@PHLSEW.COM

We accept cancellations within 24 hours of purchase. We are not able to cancel an order later than that, as we have already started to process it.

Production time is listed for all 'Made to Order' products listed in the Shop. Please keep this in mind when placing an order. If you need something sooner please email me to see if I can fulfill your order. I may be able to  offer rush services for a small fee.

Shipping time is not included in the production time. Please email me if you would like your order expedited and your shipping charges will be adjusted. 

I sincerely appreciate that you have chosen to purchase handmade goods, and promise it will be worth the wait.


I make every effort to ensure that my products and materials are represented accurately. I cannot guarantee that your computer monitor's display of any color will be accurate.


If you are unhappy with your purchase I accept returns or exchanges. Please email to begin the return process.


Returns or exchanges are accepted within 14 days of delivery.

Ship items back within 14 days of receipt of order.

Buyer is responsible for all shipping costs for returned or exchanged items.

If you would like to exchange for an item that is out of stock, please allow 1-2 weeks production time to receive your exchange.

The following items cannot be returned or exchanged:

Custom or personalized orders


Cancellations must be made within 2 days of purchase for all orders.

I always want customers to be 100% satisfied with their order. If something is wrong with your product, please contact me.

Shipping Policy

All orders ship via the US Postal Service on Mondays and Thursdays.
Expected delivery time within the US:

Priority Shipping: 1-3 business days (includes insurance & tracking)


All domestic orders are shipped USPS Priority Mail with insurance and tracking. PhiladelphiaSewing&Co. cannot be held responsible for items lost or stolen during transit. Please contact me if you would like you order shipped express or add insurance to cover the full amount of goods purchased and your charges will be adjusted. 


International orders are shipped via USPS First Class International and do NOT include tracking. If you would like to upgrade your postage to Priority to include tracking, please contact me directly and I will invoice you for the additional cost via PayPal.

PhiladelphiaSewing&Co. is not responsible for any duty or customs charges that may occur during international shipment. Please keep this in mind when ordering and be aware of your country's postal policies. 

PhiladelphiaSewing&Co. cannot be held responsible for items lost or stolen during transit. Please contact me if you would like to add insurance to your postage, or upgrade for quicker delivery and I will invoice you for the additional fee. 

Expected Delivery time to Canada: up to 10 days

Expected Delivery time Everywhere Else: average of 2-3 weeks/country specific.


Banner Care


I strive to provide the greatest quality for each custom order. 

When you commission my service or purchase any of my goods you are paying for quality from years of professional training and attention to detail.

Custom orders not only include the labor into creating each piece but also includes consultations; designing; sourcing of the perfect color-match, fabric, thread, and trims for every individual design. Your piece will be completely personalized.

The design process can take anywhere from a couple of email exchanges to 3+ weeks of back-and-forth consultations. Please be aware of the design-production time. I work with you on every detail to ensure expectations are met and this is a separate process from production. 

A non-refundable 50% deposit is due once the design is finalized to initiate production of your custom piece. Please allow 3-5 weeks for production once your design is finalized.

I welcome any emails for sewing services. I will take a look at any project to see if it is currently within my scope or refer you to a trusted colleague.

Check out My Portfolio page for other services I offer and other projects (I promise it will be entertaining). Contact me for rates & inquiries.


  • We reserve the right to adjust charges based on project difficulty subject to client’s approval

  • Client must supply all artwork in vector format. Additional fees will apply for artwork formatting or redesigning at 30%

  • Each project may require 3+ consultations. Consultation and design process can take anywhere from 2 days to 2+ weeks. 

  • Please allow 3-5 weeks turnaround once design is finalized

  • Written estimates are provided and subject to client’s approval before initiating every project

  • 25% Rush Fee may apply for rush services

  • A non-refundable 50% deposit is required for all custom orders. Receipt of deposit will initiate production

  • Any adjustments made to final design after deposit is received is subject to 25% fee

  • Balance due upon completion of goods/services, before shipment/delivery. 

  • Mounting hardware not included

  • Price is based on single-sided banner

*Disclaimer: Custom Banners are made for indoor use. Our banners may be displayed outdoors for short periods of time. If you would like an outdoor banner, please email us at INFO@PHLSEW.COM

Banner Care

My banners are made for indoor use. They may be displayed outdoors for short periods of time but are not made to withstand extended outdoor use and could be damaged in wet weather such as rain or snow. For outdoor banners, contact INFO@PHLSEW.COM for custom options.

Wool Felt Banners may be spot-cleaned with water and a very gentle or diluted detergent. If wrinkled or creased, wool felt banners can be steamed or ironed on medium heat. 

My wool felt is made from a blend of wool and a resin fiber made from recycled tree pulp.

Satin Banners are susceptible to water staining, so do not spot-clean. Dry iron only on medium heat from the backside of the banner. Satin is also susceptible to sun damage and should not be stored or displayed in direct sunlight or in a window for extended periods of time. 

Banners, when not in use are best stored flat or rolled. Folded banners may result in hard-to-remove creases. Every banner is shipped in a rolled format with a muslin case for storing or transportation. 

Return & Cancellation Policy

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