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Shop Policies: FAQ


USPS may still be experiencing minor shipping delays due to COVID19. 

Our items are handmade, and made-to-order. We are operating at a limited capacity, All orders process within 4-5 days and ship daily, weekdays. We do not keep packages in our studio longer than 24 hours after you receive your confirmation emails. 

All orders receive (2) shipping notifications that include tracking info once the item is shipped. 

1) Email directly from our website

1) Email from USPS 

*Stickers are shipped First Class Mail Stamped Letter and do not include tracking. 


Once the package leaves our studio, we have no control over it. USPS doesn’t always scan all packages upon arrival so your package may show in “Pre-transit" after you receive your tracking email. 

If tracking history shows the package as "Delivered" or "Delivery Attempted" then the package is no longer the responsibility of Philadelphia Sewing & Co. and the customer must direct any inquiries to USPS.


If the product is damaged upon arrival, we require photo evidence of damage in transit to consider a refund or replacement.

ALL MASKS are FINAL SALE for hygienic and sanitary purposes. Due to the personal nature of this product, we do not accept exchanges for masks.  

We appreciate your business and your understanding and patience during this time.

If you have any questions about your order, you can contact us directly at Please include your Name and Order #.

All orders are shipped USPS First Class Mail and includes tracking. 

Stickers are shipped USPS First Class Mail Stamped Letter and does not include tracking. 

Orders with a shipping total over $5 will be upgraded to USPS Priority Mail and includes insurance and tracking. 

Thank you for supporting small business.

Thank you for supporting local art.

Be excellent to each other!

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