COVID19 & HOLIDAY SHIPPING DELAYS
All orders from 2020 have been confirmed as DELIVERED by USPS within or before the considerable refund timeframe.
We will not be issuing any refunds or replacements for orders from this time period.
All January 2021 shipments are still being monitored.
Due to COVID19 and an influx in holiday shipping, USPS is experiencing unprecedented shipping delays. We are used to our packages arriving no later than 1 week, but at the moment some shipping is taking 3+ weeks.
Our items are handmade and all orders process within 2-4 days and ship daily. We do not keep packages in our studio longer than 24 hours after you receive your confirmation emails.
All orders receive (2) shipping notifications that include tracking info once the item is shipped.
1) Email directly from our website
1) Email from USPS
*Stickers are shipped First Class Mail Stamped Letter and do not include tracking.
Once the package leaves our studio, we have no control over it. USPS doesn’t always scan all packages upon arrival so your package may show in “Pre-transit.”
Some packages may not show any activity for 1+ weeks. This could mean they have been moved to a larger sorting hub or don’t get scanned until it reaches its final postal location.
If tracking history shows the package as "Delivered" or "Delivery Attempted" then the package is no longer the responsibility of Philadelphia Sewing & Co. and the customer must direct any inquiries to USPS.
We are confident USPS will get your package to you.
Learn more about USPS Service Disruptions:
HOLIDAY REFUNDS OR REPLACEMENTS
We understand your concerns and frustration and are closely monitoring activity on all packages.
We will consider refunds or replacements if either USPS releases a statement saying they are caught up and there are no more delays and you still haven't received your order or if the shipment is still showing “Pre-transit” 30 business days after the label was created (not including holidays and weekends).
If the product is damaged upon arrival, we require photo evidence of damage in transit to consider a refund or replacement.
ALL MASKS are FINAL SALE for hygienic and sanitary purposes. Due to the personal nature of this product, we do not accept exchanges for masks.
We sincerely apologize for these delays and any inconvenience.
We appreciate your business and your understanding and patience during this time.
You can contact us directly at firstname.lastname@example.org if you have any questions. Please include your Name and Order #.
All orders are shipped USPS First Class Mail and includes tracking.
Stickers are shipped USPS First Class Mail Stamped Letter and does not include tracking.
Orders with a shipping total over $5 will be upgraded to USPS Priority Mail and includes insurance and tracking.
Thank you for supporting small business.
Thank you for supporting local art.
Be excellent to each other!